La Bodega del Green en Palma de Mallorca

(Traducción de Google) Nos recibieron en la entrada del valle que estacionó nuestro auto pero para mi sorpresa sin recibo.Fuimos al restaurante y nos recibieron con su personal maravilloso y tuvimos una cena encantadora.Cuando solicitamos la factura, recibimos una factura que era más o menos la mitad de lo que teníamos y llamamos a la señora, la encantadora señora explicó que debido a un problema con el sistema, tenían problemas para cerrar las cuentas, pero logró obtener la correcta. uno y pagamosSalimos del restaurante sobre las 22.30Cuando fue a la recepción para preguntar por el automóvil, no tenía idea, abrió un cajón y comenzó a sacar las llaves y preguntó si eran nuestras. ??¡Hubiera esperado que llamaran al valle para obtener el automóvil, pero eso no sucedió!Cogimos las llaves y salimos a la calle pero no había cocheVolví a la recepción y la persona emitió una tarjeta llave para ir al garaje a buscar el coche, pero no había lector para la puerta exterior.Volví nuevamente a la recepción y tuve que preguntarle si podía mostrarme la entrada interior al garaje, solo me indicó que bajara las escaleras.Después de buscar un poco, finalmente encontré una puerta que podría ser la correcta.Y encontré el auto y finalmente pude irme casi 45 minutos después de que dejamos la mesa.Encontré esta falta de servicio al cliente terrible y espero que el gerente del hotel pueda rectificar este horrible final a otra agradable visita.SaludosMartín(Original)We where greeated at the entrance by the valley that parked our car but to my surprise with out a receiptWe whet down to the restaurant and got received with it's wonderful personal and had a lovely dinnerWhen we requested the bill we received a bill that was for more or less half of what we had and we called the lady over the lovely lady explained that due to a issue with ther system they had issues closing accounts but she managed to get the correct one and we payedWe left the restaurant around 22.30Whent to reception to ask for the car she had no clue she opened a drawer and started to pull out keys and asked if they were ours after a cupple of keys I recognized they key according to the sticker I would be parked outside on the street???I would have expected the valley to be called to get the car but that didn't happen!!We took the keys and went to the street but no carI went back to the reception and the person issued a key card to go to the garage to find the car but there was no reader for the outside doorAgain back to reception and I had to ask if she could show me the inside entrance to the garage she only directed me to go downstairsAfter looking for a bit i finally found a door that might be the correct oneAnd I found the car and finally able to leav almost 45min after we left the tableI found this lak off customer service appalling and I hope hotel manager will be able to rectify this horrible end to a other vise nice visitRegadsMartin